ANALISIS KEPUASAN PASIEN RAWAT JALAN TERHADAP KUALITAS PELAYANAN FARMASI DI APOTEK PELENGKAP KIMIA FARMA NO. 12 RSUP dr. SOERADJI TIRTONEGORO KLATEN

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ABSTRACT: One indicator of the success of individual health care is patient satisfaction. Customer satisfaction is defined as a response to the evaluation of the expectations of service prior to the actual performance perceived. The study aims to know outpasient satisfasion the quality of based on the results showed in  Pharmacy Services Complementary Kimia Farma No. 12 RSUP dr. Soeradji Tirtonegoro Klaten an out patient basis have not been able to satisfy pharmacy services in terms of dimensions servqual, that is tangible, empathy, assurance, responsiveness and reliabily in study November 2011; to know out patient the gap on patient satisfaction ratings to the quality of based on the results showed in Pharmacy Services Complementary Kimia Farma No. 12 on an out patient basis have not been able to satisfy pharmacy services in terms of dimensions servqual, that is tangible, empathy, assurance, responsiveness and reliability in study November 2011.

MODEL KEMITRAAN PEMERINTAH-RUMAH BERSALIN SWASTA DALAM UPAYA PENURUNAN ANGKA KEMATIAN IBU DI KABUPATEN TANGERANG, PROPINSI BANTEN

INTISARI

Latar Belakang:Angka Kematian Ibu di Indonesia masih cukup tinggi 307 per 100.000 KH (2002-2003), target akselerasi 125 per 100.000 KH. usaha pemerintah telah banyak dilakukan antara lain Making Pregnancy Safer (MPS), perlu kerjasama dengan sektor pelayanan swasta untuk implementasi melalui koordinasi dan kemitraan. Potensi pemanfaatan sarana pelayanan KIA swasta cukup besar, sebagai contoh pilihan tempat persalinan oleh masyarakat terhadap swasta sebesar 31%, sedang  pemerintah 9% dan sisanya di rumah.